Oops! Let's Recycle Right.
You may have noticed an Oops! tag placed on your curbside residential recycling container. In fall 2019,
El Dorado Disposal staff developed the ‘Oops’ Let’s Recycle Right’ cart tagging program to provide
direct and individualized feedback to El Dorado Disposal customers on how to recycle correctly. These
tags are designed to be placed onto carts when one of our drivers spots unacceptable items in a
How is a cart tagged?
As our drivers service the recycling carts, they watch the material fall from the carts or bins into the
hopper. If the driver spots significant contamination such as bagged items, textiles, wood etc. they
will provide a tag on the cart and notify customer service. The goal of this program is to identify
severe contamination that compromises the recycling process such as bagged items, textiles, wood etc.
Recycling Information Phone Call and Contamination Packet
After a tag has been placed on your cart, the El Dorado Disposal customer service team will reach out to
the customer by phone to discuss the observed contamination in the cart. A contamination packet will
also be mailed to the customer, which will include our residential service guide, a complete list of
acceptable items for curbside recycling, and a letter warning of contamination charges if items
unacceptable for curbside recycling continue to be in the cart.
Three Strike Rule
After a customer has been tagged and notified about contamination in the cart, drivers will check the
recycling before service. If a total of three contamination violations occur, the customer will receive
a $20.00 contamination charge on their next bill and will accrue an additional charge for every
contamination violation thereafter. The customer will be notified after every observed contamination
violation leading up to the charge.
Why is contamination in the recycling a problem?
We are all in this together! Although El Dorado Disposal’s single stream recycling system has the ability
to sort recyclables, it is designed primarily to separate the different types of recyclables from each
other (i.e. separating paper from plastic from glass) and has limited capacity to remove contamination
or garbage that accidentally ends up with the recycling. Too much contamination causes slow downs, break
downs, increased costs, and reduced quality of material that can be remade into new items. We all need
to do our part to recycle right!